How Does it Work?
ACT Pet Crisis Support is available to disadvantaged pet owners in the Canberra and local region, including Queanbeyan.
If you are a pet owner and your pet is unwell, the first step is to visit your vet for assessment. In an emergency situation and if it is outside of normal business hours, please attend the Animal Referral Hospital in Fyshwick or the Canberra Veterinary Emergency Service in Gunghalin. Your veterinarian can give first aid, an estimate for care and can then apply to the fund for financial assistance for ongoing care.
If a pet owner is unable to even afford a consultation fee, we have the ability to cover this so that you can get your pet seen by a vet. You will just need to be able to prove that you are in financial distress (for example you have a Healthcare card and a VetPay reference number showing you have been declined finance).
Whenever a pet owner needs to access the charities funds, we will first ask them to do a VetPay application (you can do this in advance to speed things up here). You will need to provide a VetPay reference number to show that you have been declined.
We do not have the ability to take direct applications unless you have first visited a veterinarian. If your vet is not aware of us, please direct them to this website and ask them to check the section 'my client needs help'.
For veterinarians applying to the fund, the charity assists disadvantaged pet owners who have no other options to cover an unexpected veterinary bill. Please ensure your client has exhausted other options, such as borrowing from friends and family and VetPay. For small amounts under $250 you do not have to get prior approval before treating the patient, but please fill out the application form within 24 hours so we have the details.
For larger amounts, please wait for approval from the committee. The maximum we can assist with is $1500. Both options require filling out the application form under 'My client needs help' and on completion of the invoice, please email it to email@example.com along with your clinic's bank details. We are usually able to approve applications within 1-2 hours.
Want to Get Involved?
Please join us on Facebook or Instagram if you would like to help by sharing our posts and getting support for our campaigns.
We can also provide donation boxes if you would like to assist with fundraising at your workplace or business.
If you would like to join us, in any capacity, please don't hesitate to get in touch. We are also always on the lookout for foster carers to help pets with medical conditions that need temporary care and for pets who need temporary care while their owner is in hospital.
We welcome supporting veterinary clinics who would like to utilise the fund and promote it when possible.
The purpose of the fund is to ease the burden on individual clinics and veterinarians who find they frequently encounter needy people and either discount their care or recommend euthanasia. If you would like to become a partner vet, please get in touch via email at firstname.lastname@example.org
More details on how to determine if your client qualifies for the fund can be found here.