We are run by a small team of volunteers, so have a limited capacity to respond to enquiries. We do not have our own veterinary clinic, so we rely on vets to apply for assistance on behalf of pet owners after assessing a pet.

If your vet is not aware of how to apply for financial help, please ask them to read the section on our website under 'my client needs help' or our FAQ section.

You will first need to complete a VetPay application, as this is how we assess financial need. Please do this before asking for assistance and so that you can show your veterinarian that you have applied. 

If you are having trouble finding a vet to see your pet due to lack of funds, or have been referred to us by the RSPCA, please fill out the following information form and we will attempt to get back to you within 72 hours.

If your pet is in need of urgent veterinary attention and it is afterhours, please contact The Animal Referral Hospital in Fyshwick and Canberra Veterinary Emergency Service in Gunghalin. They are both available when other vets in Canberra are closed and can provide emergency assessment for your pet. They can access the fund on your behalf if you qualify for assistance. 

Please do not wait for us to respond if your pet needs veterinary attention, please ring a veterinary clinic.